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Job seekers should visit www.APSjobs.gov.au and contact the agency advertising the vacancy for more information.

APS employees seeking information about activity in their agency or about their individual employment matters should contact their agency's Human Resources (HR) area.

International delegation enquiries can be directed to international [at] apsc.gov.au.

Media enquiries can be directed to media [at] apsc.gov.au.

Office locations

Areas within the APSC that you can contact directly

Website feedback

Enquiries to be sent to webmaster [at] apsc.gov.au (subject: Website%20feedback, body: Please%20include%20the%20URL%20of%20the%20web%20page%20you%20are%20providing%20feedback%20on.)

Disability employment

Email the Disability and Inclusion Policy team: diversity [at] apsc.gov.au

Please see www.apsc.gov.au/disability for information on disability employment.

Your personal information:

  • The APSC collects personal information about individuals for a range of  purposes to enable it to carry out its functions. The APSC's privacy policy contains  information about how you may complain about a breach of the Australian Privacy Principles and how the APSC will deal with complaints. The APSC's privacy policy is available on the internet at: www.apsc.gov.au/privacy.
  • Please be aware and consider your privacy as not all emails may not be secure. You should only provide  information that will assist us to answer your enquiry. No confidential or sensitive information is required.

Staffing Policy

Advice on employment legislation and policy matters is available to HR practitioners and senior executives in central offices of APS agencies. Locate information at Index to information for managers or contact staffingpolicy [at] apsc.gov.au if needed for matters including:

  • recruitment and selection - SES and non-SES
  • movement/promotion
  • conditions of engagement - citizenship, probation etc
  • excess staff (RRR) situations and redeployment policy
  • separation - termination, resignation, retirement
  • workforce classification - work level standards, broadbanding
  • SES staffing cap
  • Agency Head and Statutory Office Holder Merit and Transparency policy
  • machinery of government staffing changes

APS employees seeking advice about mattersrelating to their own employment should contact their agency's HR area.The APSC is not able to provide advice to individual APS employees.

Workplace Relations contacts

For the following matters please contact workplacerelations [at] apsc.gov.au:

  • Award Modernisation
  • Commonwealth Public Sector bargaining, enterprise agreements, terms and conditions of employment, and disputes; and
  • Maternity Leave and Long Service Leave

For the Commonwealth Allowance Subscription Service, please use: AllowanceService [at] apsc.gov.au

Please note we only provide advice to agency HR areas. Individual employees need seek advice within their own agencies.

Remuneration Tribunal Secretariat

Remuneration Tribunal Secretariat: provides secretariat support to the Remuneration Tribunal who determine remuneration for key Commonwealth office holders, including Secretaries and Statutory Office Holders, see www.remtribunal.gov.au.

Other employment policy matters

For matters relevant to APS employment that are not covered by the APSC, you should contact:

  • Department of the Prime Minister and Cabinet for Annual Reporting policies, guidance on caretaker conventions, and guidelines for official witnesses before Parliamentary Committees.
  • Department of Finance and Deregulation for policies on financial management and fiscal probity in the APS.
  • Australian Human Rights Commission for matters relating to discrimination or breaches of human rights.
  • ComSuper for the administration of matters relating to Commonwealth superannuation.
  • Comcare for administration of the Commonwealth occupational health and safety framework and the workers' compensation scheme.
  • Fair Work Commission for matters relating to the Fair Work Act 2009 such as unfair dismissal, industrial action, equal pay, transfer of business, right of entry and enterprise bargaining (initial point of contact is APSC Workplace Relations Group as listed above).
  • Fair Work Ombudsman for information about workplace rights and obligations, including investigation of breaches of individuals' workplace rights.
  • Office of the Australian Information Commissioner for information policy, Freedom of Information and Privacy matters.

If your enquiry is about a State, Territory or local government matter, please contact the relevant organisation at that level of government. Links to these organisations can be found at the States and Territories page on the Australian Government website.

Ethics Advisory Service

Enquiries: Monday – Friday from 8.30 am to 5.00 pm AEST
Phone: 02 6202 3737
Email: ethics [at] apsc.gov.au.

If you would like us to contact you please call or email us with your contact details.

Contacting your own agency: APS employees can also access policies, guidance and support in their own agency. The HR area is a good place to start along with your agency's Employee Assistance Provider.

Freedom of Information

Email: foi [at] apsc.gov.au.

More information on the Freedom of Information Act can be found here.

Indigenous employment contact information

Within the APSC's Indigenous Capability Team, Indigenous Capability Advisors can assist Indigenous Liaison Officers (ILOs) within agencies who have a key role to support Indigenous employees already in the APS. This can range from advice about employment conditions, processes and workplace issues, to supporting and/or informing agency Indigenous employee networks.

The Indigenous Capability Advisors also provide support to agencies including:

  • advice to managers about managing Indigenous staff;
  • advice to Human Resource practitioners about developing agency specific Indigenous Employment Strategies;
  • advice to Human Resource areas about recruitment of Indigenous staff including 'Identified' positions, 'Special Measures' positions and proof of Aboriginality;
  • assistance with selection exercises;
  • presentations about Indigenous employment issues to staff networks, managers and
  • advice about learning and development options.

The Indigenous Capability Advisors can be contacted at Indigenous [at] apsc.gov.au or 1300 656 009.

Learning and development programs

Visit our website: Learning and development or call us on 02 6202 3933.

Media enquiries

All media enquiries should be directed to our media inbox: media [at] apsc.gov.au.

Office of the Merit Protection Commissioner

Email review [at] apsc.gov.au or visit www.meritprotectioncommission.gov.au.

Public Interest Disclosure authorised officers

A disclosure can be made to an authorised officer of the Commission if you reasonably believe the conduct relates to disclosable conduct. The Commission has appointed authorised officers for handling PIDs made to the APSC. Their names and contact details are below.

Lauren Dell
pid [at] apsc.gov.au

Shannon Owen
pid [at] apsc.gov.au 

James O'Reilly
pid [at] apsc.gov.au

Michelle Coffill
pid [at] apsc.gov.au

Australian Public Service Commission
B Block, Treasury Building,
Parkes Place West, Parkes ACT 2600

GPO Box 3176, Canberra ACT 2601

Making an internal public interest disclosure to the APSC

An internal disclosure may be made by a current or former public official of the Commission anonymously, verbally and/or in writing to an authorised officer of the Commission.

SES Adviser

The Senior Executive Adviser is available to discuss with SES employees issues they may be facing, but has no authority to review or overturn decisions. On occasion, this will involve supporting displaced SES employees, through advice on retraining/development, and redeployment and retirement options.

All issues dealt with by the Adviser are treated on a confidential basis (as far as the law allows) and are not raised with another party unless the SES employee involved wishes to take the matter further.

More information can be found here.

National office

The National Office of the Australian Public Service Commission is located at:

B Block, Treasury Building,
Parkes Place West, Parkes ACT 2600

GPO Box 3176, Canberra ACT 2601

Visitors should arrange to be met by an APSC employee prior to entry.

Training program attendees should visit the client counter for access to the Training Centre prior to the start of the program.

Switchboard: 02 6202 3500

Client counter and courier access hours: 8.30 am to 5.30 pm Monday to Friday

Directions (via Google Maps below)

Sydney office

The Sydney Office of the Australian Public Service Commission can be contacted using the following details:

Switchboard: 02 8239 5330
Fax: 02 6267 4944

Level 22
580 George Street

Postal addres: PO Box 20636, World Square Post Office, SYDNEY NSW 2002

Last reviewed: 
25 November 2020