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Job Family Model


The Job Family Model provides a standardised system for classifying and comparing roles across the APS and associated organisations.  It was first introduced in 2011 and has its roots in the Australia New Zealand Standard Classification of Occupations (ANZSCO).

The Job Family Model is one of the APSC’s key Workforce Planning tools. Today it is used by a variety of APS agencies enabling detailed business intelligence and empowering insights on the roles performed across the sector. The Commission collects and employs Job Family data to inform a number of key pieces of work such as the Remuneration Survey and State of the Service Report. We anticipate that over 100,000 APS employees, equating to roughly two thirds of the total APS Workforce, will be mapped to the Job Family Model in FY2019.

The Job Family Model also supports the key priorities for APS reform outlined in the Independent APS Review; in particular the goal of transforming the APS into an “employer of choice”. The Job Family Model supports this goal by facilitating Workforce Planning, Talent Management and Career Development.  

Guiding Principles

The APS Job Family Model aims to:

  • Effectively articulate specific roles for practical application in Workforce Planning and organisational operational management.
  • Reflect a ‘one size fits most’ approach to capturing the breadth of depth of roles across the APS while allowing agencies to customise and add new roles as required.
  • Empower organisations to generate intelligence and insight into their skill and capability requirements.

The tiers of the Job Family Model:

The APSC’s Job Family Model classifies roles in 3 levels; by Family, Function and Role. A fourth level, Job Title, may exist for some roles in some agencies where a job is known by an alternative name to one suggested in the Model.  

  • Job Family: Every role in the APSC Job Family Model belongs to one of 20 Job Families. A Job Family is a grouping of similar jobs at the highest level that usually consists of several Job Functions. Service Delivery, Administration, Human Resources and Science are all examples of Job Families included in the model.
  • Job Function: Each Job Family is made up of one or more Job Functions. They are the second tier of the model’s hierarchy and represent a subgroup of jobs that require similar skills, capabilities, knowledge and training. For example the Job Family of Service Delivery contains the functions Customer Advice and Support and Education and Training.
  • Job Role: A Job Role is a specific occupation belonging a particular Job Family and Job Function. It may be known by different names across the APS but will share a common Job Role in the Job Family Model. All Job Roles have a unique, 6 digit APS Job Code, most will also be aligned to a specific occupation within the ANZSCO framework. A job role is a subgroup of jobs within a job function that allows for further refining and grouping of required skills, capabilities, knowledge and training. For example the Job Role of Customer Support sits within the Job Function of Customer Advice and Support, is a member of the Service Delivery Job Family and has the APS Job Code of 230104 and an ANZSCO code of 541211.

Background to the 2019 edition of the Job Family Model

The 2019 edition of the APS Job Family Model has been developed as a result of extensive consultation with the Job Family Steering Committee, Job Family Special Interest Group and the broader APS Community. It incorporates a number of new and updated roles to reflect changes in the work conducted by the APS and the evolving skills, qualifications and expertise of APS employees.

The Australian and New Zealand Standard Classification of Occupations (ANZSCO) continues to inform a majority of roles in the 2019 edition of the model. This may be reviewed in future versions in light of the Australian Bureau of Statistics’ August 2018 decision to postpone any future update or expansion to ANZSCO classifications until at least 2021.

Contact us: Contact the APSC’s Workforce Planning Team at APSWFP [at] apsc.gov.au if you have any questions or need guidance on how to apply the Job Family Model in your organisation.

You can request a new role be added to the next iteration of the Job Family Model by completing the Application to Add Job Role form and sending it along with copies of any relevant job documentation to APSWFP [at] apsc.gov.au

Last reviewed: 
18 June 2019