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Who are we? Your AGLN Townsville Committee

Nicole Dykstra (Co-chair) – Australian Taxation Office

Nicole Dykstra is currently Assistant Commissioner of Debt and Lodgment at the Australian Taxation Office (ATO). In this role, Nicole is responsible for providing strategic insight into the operations of the ATO’s approach to Lodgment and payment.

Nicole began her career in the ATO as a graduate and has undertaken many varied roles including strategic management of the ATO’s departmental budget, leading an organisational review to establish the ATO's independent review function for large business and providing strategic leadership of the ATO’s SuperStream initiative in close consultation with the Superannuation Industry. Nicole is located in Townsville, Queensland and has a number of key responsibilities for the region – she is the site sponsor for the ATO’s Townsville office as well as the Co-Chair of the North Queensland Australian Government Leadership Network Committee (AGLN – NQ). The AGLN-NQ aims to support Australian Public Service (APS) leaders by providing forums for leadership development; exchanging innovative thinking, ideas, knowledge and experience; facilitating whole-of-government approaches to APS activities; and reducing the impact of geographical isolation from national offices.

Simon Banks (Co-chair) – Great Barrier Reef Marine Park Authority

Dr Simon Banks is the General Manager of the Reef Protection branch at the Great Barrier Reef Marine Park Authority.  The Branch’s focus is the protection of the Great Barrier Reef Marine Park through management of sustainable-use, policy, planning and regulation, impact assessment, Reef interventions and monitoring of user compliance.  Simon is leading programs to modernise the Authority’s approach to managing risks to the Great Barrier Reef.  Simon is Chair of the Authority's Workplace Health and Safety Committee and Security Committee.  Simon is an experienced executive who has worked in natural resource management for over 25 years.  Prior to joining the Authority, Simon was a senior executive in the Commonwealth Department of the Environment and Energy and has previous experience working for New Zealand’s Department of Conservation and the Queensland and NSW state governments.

Kim Szandro – Australian Taxation Office

Kim is an executive director currently leading a strategic organisational project to improve the end to end objection experience for clients.  She specialises in working with business to ensure the change impacts on clients and staff are considered and managed in an integrated way. Kim has significant experience in implementing large scale transformational change initiatives from design through to implementation and embedding in business. With over 20 years’ experience focusing on driving cultural and business improvement; she has a broad understanding of ATO business and people management. Kim is committed to providing clients with innovative service solutions to embrace digital transformation, improve delivery outcomes, and enhance operational efficiency. Kim is passionate about modelling ‘Better as Usual’ and reimagining the possibilities ahead.

Ashley Morgan – Services Australia

Ashley Morgan is an Executive Level 2 Region Manager with the Department of Human Services delivering regional Enabling and Support services within the service delivery area of the department. Ashley works with Managers to provide a range of property, HR and financial support services in addition to leading several service delivery centres connecting Australians to the services that they need. Ashley believes the role of the Australian Public Service is essential in policy development and the provision of Government services. As a leader, Ashley has a responsibility to ensure that the quality and quantity of the work produced and outcomes achieved by the teams he leads, maintains Government confidence in the Public Service. Ashley is particularly interested in the potential of technology to deliver both improved flexibility and productivity. Ashley has worked in several Commonwealth Government departments during his career and has lead teams across a broad spectrum of responsibilities from HR and payroll through to fraud and cash economy field operations.

Adrienne Power – Australian Taxation Office

Adrienne has recently returned to the ATO as Director - Service Delivery (Debt & Lodgement) with teams in two QLD sites, Upper Mount Gravatt & Townsville. Prior to this Adrienne was the Director of the Great Barrier Reef Marine Park Authority’s (GBRMPA) Reef HQ Aquarium, the National Education Centre for the Great Barrier Reef. Here Adrienne led an expert team in raising awareness of Reef conservation and protection through living exhibits complemented by thematic and interactive educational experiences. In this role Adrienne also managed GBRMPA’s Protective Security and Property Management Portfolios. Adrienne is dedicated to working with others to add value, create, sustain and deliver high performance through effective human resource, business and performance management. Learning and development, workforce planning, recruitment, strategic policy development and advice, along with leadership are some of Adrienne’s key skills. A career public servant, Adrienne has embraced opportunities to be mobile and expand her skills within a regional location. After joining the Australian Public Service in 1994 with the then Department of Education, Employment and Training, Adrienne then worked for the ATO, the Child Support Agency and Department of Defence.

Jordan Moore – Digital Transformation Agency

Jordan is currently developing the performance framework for the Digital Transformation Agency. Jordan joined the DTA to establish the Policy, Strategy and User Experience responsibility for myGov, having been the head of myGov prior to this at the Department of Human Services. Since joining the DTA he has helped to establish the roadmapping functions, and a strategic partnership with the Department of Industry focusing on Business Registers. He has also delivered several large ICT projects at DHS including the first authenticated smartphone application and Document Lodgement Service.

Sonia Lomman – National Disability Insurance Agency

Sonia is currently a Corporate Director with the National Disability Insurance Agency (NDIA). Sonia has been in the public sector for more than 14 years, including various roles with the Chief Financial Officer (CFO) Division and in budget advisory roles providing strategic and operational advice to senior executive with front line business responsibilities. In her current position, Sonia is responsible for scheme implementation, HR, finance and front office functions in the Queensland North region.  This work enables the region to meet its crucial bilateral targets as it heads towards full scheme and includes stewarding best practice in financial management, leadership, people management, and process development.

Neilia Humphries – Department of Defence

Neilia Humphries is Director Service Delivery, Department of Defence, North Queensland. Neilia leads the Defence public service team to support Defence capability through the provision of an integrated service delivery solution to all Defence sites in North Queensland. Neilia joined the public service in 2018 from the Northern Territory, having lived in several States across Australia and held Executive and Senior Management positions with Industry Associations, Registered Training Organisations, Airlines, Local Government and Hospitality.In 2016 Neilia was a finalist in the Telstra Business Women’s Awards NT, and in 2017 was appointed to the Northern Territory Government Work Health and Safety Advisory Council as Chairperson, and the Northern Territory Training Commission.

Sue Renton – Department of Social Services

Sue is currently the Assistant Director, North Health Grants, Community Grants Hub, Department of Social Services.  Sue began her professional career as a Registered Nurse specialising in Aged Care.  This background led to Sue moving to Townsville and joining the then Commonwealth Department of Health, Housing , Local Government and Community Services as a Commonwealth Nursing Officer.  Following many department name changes, MOGs and role changes Sue now leads the North Queensland Health Grants Team in the Community Grants Hub, responsible for the administration of a range of Health grants including Commonwealth Home Support Programme and the  Indigenous Australian’s Health Programme.


Taryn Oxenburgh – Department of Defence

Taryn Oxenburgh is an APS Senior Legal Officer in the Defence Legal Directorate of Administrative Law and Advisings at the Department of Defence. Taryn is responsible for providing legal advice primarily in administrative, privacy, intellectual property and work health and safety laws to the Department of Defence. Previous to this role, Taryn has worked in the Directorate of Military Discipline Law and Legal Professionalisation team within Defence Legal. Taryn is passionate about connecting the APS and has worked in several nationwide committees to enhance the experiences of APS personnel and Australian Government lawyers in regional areas. Taryn is also a Townsville local and keenly supports the NQ Cowboys.

Venessa Stewart – Services Australia

Venessa is currently an Executive Level 2 Service Manager for the Services Australia, Townsville Smart Centre.  In this role, she leads staff to deliver services to the Australian Community for the Centrelink Programme.  She is dedicated to building the capability and supporting the wellbeing of staff, positioning them deliver high quality, simple, smart and personalised services to customers. She is proud of her work in effectively supporting the overall wellbeing and particularly the mental health of staff, having recently facilitated the accreditation of a Smart Centre team as well as members of the local community to deliver the internationally recognised Wheel of Wellbeing programme.  The Wheel of Wellbeing educates on strategies to improve overall wellbeing and the work has led to its delivery both within the work place as well as local schools and volunteer organisations to improve mental health in the Townsville community.  She has over 20 years’ experience working in the now Services Australia Agency in many roles from face to face services in Western Sydney to the virtual networks that are now known as Centrelink Smart Centres.

Last reviewed: 
10 August 2020